Refund policy
RETURN AND REFUND POLICY
1. RIGHT OF WITHDRAWAL
In accordance with applicable legislation, customers have fourteen (14) calendar days from the date of receiving their order to exercise their right of withdrawal without providing any reason.
2. RETURN ELIGIBILITY CONDITIONS
To qualify for a return, the product must strictly meet all of the following conditions:
- Be unworn, unwashed, and unused
- Be returned in its original condition
- Be returned in its complete original packaging
- Show no signs of wear, stains, damage, or odors
Any product that does not meet these conditions will be refused and returned to the customer at their own expense.
3. SIZE GUIDE
We strongly encourage customers to carefully review the Size Guide available on our website before placing an order.
As our brand does not offer standard exchanges, selecting the correct size remains the customer’s responsibility to avoid fitting issues.
4. NON-RETURNABLE PRODUCTS
The following items cannot be returned or exchanged:
- Personalized or custom-made products
- Sale items and promotional products
- Gift cards
- Items opened or unsealed for hygiene reasons
5. RETURN PROCEDURE
All return requests must first be submitted by email to:
Please do not ship any item before receiving prior approval.
Once approved, the customer has fourteen (14) calendar days to send the product back.
6. RETURN SHIPPING FEES
- Return shipping costs are entirely the customer’s responsibility
- Original shipping fees are non-refundable
7. CUSTOMER RESPONSIBILITY
The customer remains responsible for the returned shipment.
We strongly recommend using a tracked shipping service.
No refund will be issued for packages lost during transit.
8. REFUNDS
Once the returned item has been received and inspected, and provided it meets the return conditions:
- Refunds will be processed within 7 to 14 business days
- Refunds will be issued using the original payment method
If the returned item does not meet the required conditions, no refund will be granted.
9. EXCHANGES
Standard exchanges for different sizes or models are not available.
If a customer wishes to obtain another size or change their selection, they must:
- Submit a standard return request (if eligible)
- Place a new order through our online store
10. DEFECTIVE PRODUCTS OR ORDER ERRORS
If a product is defective or an error occurred on our side:
- Contact customer service within 48 hours of receiving the order
- Provide supporting proof (photos and/or videos)
- After validation, a replacement or refund will be offered
11. CONTACT
Email: fulanybrand@gmail.com
By placing an order, the customer confirms that they have read, understood, and accepted this entire Return and Refund Policy.